Help Centre

Welcome to our Resin 3D Printer Help Centre, dedicated to resolving common issues and troubleshooting 3D printing failures. Gain valuable insights and guidance on overcoming challenges, ensuring successful prints with our comprehensive troubleshooting resources. Our goal is to assist you in achieving optimal results and maximizing your resin 3D printing experience.

Possible Causes

1> The dental model, when printed directly on the build platform, may not be positioned correctly during nesting. Additionally, it is not placed at Z = 0 and instead remains floating in space.

2> The black screw that secures the build platform or the set of two black screws that hold the resin container are not tightly fastened and are currently loose.

3> There is a fragment of cured resin floating inside the resin or attached to the build platform or the resin container film. This fragment is obstructing the build platform from properly aligning and fitting into its designated position.

4> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

5> The build platform has deviated and requires reinstallation.

6> The build platform is damaged and bent, necessitating its replacement.

7> The printing film has suffered extensive damage, including excessive scratching, perforations, and has surpassed its intended lifespan.

8> There are two potential issues: either the screen protector on the printing LCD is damaged, contaminated with dirt, or the black tape around the LCD is obstructing the proper placement of the build platform.

9> If there is no cured resin found on the printing film, it could indicate a problem with the LCD system, such as damage or a software issue related to the LCD index, graphic driver or a potential virus affecting windows operating system. Another possibility is that the LED system responsible for curing the resin is not functioning properly.

Possible Solutions

1> Ensure that the model is correctly positioned and aligned on the build platform during the nesting process.

2> Please ensure that the black screw of the build platform and the set of two screws that hold the resin container are securely tightened.

3> Clean the resin using a filtration paper and carefully inspect both the build platform and the resin container film to ensure there is no cured resin present.

4> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

5> Please readjust or relevel the build platform to ensure it is properly aligned and positioned.

6> Order a new build platform to replace the existing one and reinstall it.

7> Replace the 3D printing film/membrane and reset the counter for accurate tracking.

8> Replace the screen protector and the surrounding black tape for the printing LCD.

9> Perform a virus scan, verify if the display appears in the display settings, and if the LCD is damaged, proceed with its replacement.

Possible Causes

1> The dental model, when printed directly on the build platform, may not be positioned correctly during nesting. Additionally, it is not placed at Z = 0 and instead remains floating in space.

2> The black screw that secures the build platform or the set of two black screws that hold the resin container are not tightly fastened and are currently loose.

3> There is a fragment of cured resin floating inside the resin or attached to the build platform or the resin container film. This fragment is obstructing the build platform from properly aligning and fitting into its designated position.

4> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

5> The build platform has deviated and requires reinstallation.

6> The build platform is damaged and bent, necessitating its replacement.

7> The printing film has suffered extensive damage, including excessive scratching, perforations, and has surpassed its intended lifespan.

Possible Solutions

1> Ensure that the model is correctly positioned and aligned on the build platform during the nesting process.

2> Please ensure that the black screw of the build platform and the set of two screws that hold the resin container are securely tightened.

3> Clean the resin using a filtration paper and carefully inspect both the build platform and the resin container film to ensure there is no cured resin present.

4> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

5> Please readjust or relevel the build platform to ensure it is properly aligned and positioned.

6> Order a new build platform to replace the existing one and reinstall it.

7> Replace the 3D printing film/membrane and reset the counter for accurate tracking.

8> In Shape X CAM, utilize the attachment layer within the support section.

9> Clean the build platform thoroughly and create a rough surface by using sandpaper with a grit size of 80.

Possible Causes

1> The dental model, when printed directly on the build platform, may not be positioned correctly during nesting. Additionally, it is not placed at Z = 0 and instead remains floating in space.

2> There is a fragment of cured resin floating inside the resin or attached to the build platform or the resin container film. This fragment is obstructing the build platform from properly aligning and fitting into its designated position.

3> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

4> The build platform has deviated and requires reinstallation.

5> The build platform is damaged and bent, necessitating its replacement.

6> The printing film has suffered extensive damage, including excessive scratching, perforations, and has surpassed its intended lifespan.

Possible Solutions

1> Ensure that the model is correctly positioned and aligned on the build platform during the nesting process.

2> Clean the resin using a filtration paper and carefully inspect both the build platform and the resin container film to ensure there is no cured resin present.

3> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

4> Please readjust or relevel the build platform to ensure it is properly aligned and positioned.

5> Order a new build platform to replace the existing one and reinstall it.

7> Replace the 3D printing film/membrane and reset the counter for accurate tracking.

Possible Causes

1> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

2> The printing film has suffered extensive damage, including excessive scratching, perforations, and has surpassed its intended lifespan.

3> The screen protector is damaged, contaminated with dirt.

Possible Solutions

1> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

2> Replace the 3D printing film/membrane and reset the counter for accurate tracking.

3> Replace screen protector.

Possible Causes



1> There is an insufficient amount of resin available.

Possible Solutions

1> Please ensure that the resin is filled above the minimum level.

Possible Causes

1> The dental model, when printed directly on the build platform, may not be positioned correctly during nesting. Additionally, it is not placed at Z = 0 and instead remains floating in space.

2> There is a fragment of cured resin floating inside the resin or attached to the build platform or the resin container film. This fragment is obstructing the build platform from properly aligning and fitting into its designated position.

3> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

4> The build platform has deviated and requires reinstallation.

5> The build platform is damaged and bent, necessitating its replacement.

6> The printing film has suffered extensive damage, including excessive scratching, perforations, and has surpassed its intended lifespan.

7> There are two potential issues: either the screen protector on the printing LCD is damaged, contaminated with dirt, or the black tape around the LCD is obstructing the proper placement of the build platform.

Possible Solutions

1> Ensure that the model is correctly positioned and aligned on the build platform during the nesting process.

2> Clean the resin using a filtration paper and carefully inspect both the build platform and the resin container film to ensure there is no cured resin present.

3> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

4> Please readjust or relevel the build platform to ensure it is properly aligned and positioned.

5> Order a new build platform to replace the existing one and reinstall it.

6> Replace the 3D printing film/membrane and reset the counter for accurate tracking.

7> Replace the screen protector and the surrounding black tape for the printing LCD.

Possible Solutions

1> Perforate the hollow models to prevent the formation of suction cups and allow proper venting.

Possible Causes

1> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

2> Unstable Foundation

Possible Solutions

1> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

2> Check Attachment layer / Support structure

Possible Causes

1> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

2> The printing film has suffered extensive damage, including excessive scratching, perforations, and has surpassed its intended lifespan.

3> The screen protector on the printing LCD is damaged.

4> The printing LCD is damaged.

Possible Solutions

1> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

2> Replace the 3D printing film/membrane and reset the counter for accurate tracking.

3> Replace the screen protector and the surrounding black tape for the printing LCD.

4> Replace 3D printing LCD.

Possible Causes

1> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

Possible Solutions

1> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

Possible Causes

1> The resin may be exhibiting one or more of the following issues: it is either too cold, inadequately mixed, past its expiration date, or there is an insufficient quantity available.

2> Overexposure.

3> Material Shrink.

4> Unstable Foundation.

Possible Solutions

1> Ensure that the resin temperature falls within the recommended range of 25 to 35°C. Preheat the resin if necessary and mix it thoroughly with Shape X RP. Before use, clean the resin container with a filtration paper if it has been previously used. Additionally, ensure that the resin is not expired and that the quantity in the container is above the indicated minimum level.

2> Use Material profile of manufacturer.

3> Use Enlargements factors.

4> Check Support Structure integrity / Attachment layer adhesion to build platform.

Possible Solutions

1> Shape X CAM 2.0 detect error in the STL file and marked it in red. Use Windows 3D Builder to repair the file, and then reimport it.